WELCOME
Professional Call Solutions... where great people and innovative technology combine to bring you the best in call center services. Inbound call and outbound call center services, order taking, customer service and interpretation services.

How can we help you? It's not just a question, it is our philosophy and the cornerstone of everything we do. Since we started our vision has been to continually find new and better ways to help our clients "make profitable connections with their customers".

You will find our staff responsive, reliable and innovative. Our turnover is low and our morale is high. A difference that you and your customers will appreciate.

Professional Call Solutions business model is based on human interaction, combined with state-of-the-art hardware and software applications. We seek to employ professional people and to turn raw data into meaningful, real-time information at a very customer-friendly level. We assure every client we partner with has a complete satisfaction. We focus on every factor of our client relationship, such as company philosophy, employee qualifications, information technology training, quality control, documentation, and information process flow.  

We help companies respond to customer inquiries quickly, leveraging the Internet, but still adding a human touch. We combine customer service with elements of marketing and sales, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result we help build profitable long-term relationship.

• An American owned company, founded in 1997 in Florida

• First International center opened in Costa Rica, 1997

• Moved operations to Santo Domingo, Dominican Republic in 2003

• Founded and remains an active member in the Dominican Republic Call Center Association.

• Continues as the largest outsourcing call center in Santo Domingo

• We are the only Bell South Call Center that has been approved outside the United States

Our mission is to provide excellent quality communication, leads and/or data for our customers while not only protecting but also enhancing our customer’s image in the eyes of those people we are contacting.

It is also our goal to provide a better quality of life for our employees by offering the opportunity for personal and professional growth.

 Finally, we strive to provide a fair return to our investors.