What are your service hours?

Current coverage hours are from 8A.M. to 12:00 midnight. ET, 7 days/week, but we have 24 x 7 capabilities.

How many languages can you support?

While our core business is the English speaking mass market in the United States, our complete staff is bilingual English-Spanish. With our partner, Talking Link, we have the ability to service customers speaking many languages, including French, Italian, & Portuguese, among others.

What is your contact center capacity?

Our success with our clients (fueled by results and relationship) has kept us expanding, even in the face of increased competitive pressure . Our current facilities are operating efficiently near capacity, and we expect to complete construct on the adjacent site, making available another thousand stations (aka seats). 

What kind of clients do you work with?

We focus on building long-term relationships with solid financially stable companies. Our current roster of clients is heavily balanced towards the Fortune of 1000, but we would work with reputable regional clients wherever possible.

How long have you been in business?

Professional Call Solutions is in its seventh consecutive year of double-digit growth.

How do you know that your agents are doing a good job? How do you check up on them?

Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen into live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.